Refund Policy
RETURN & REFUND POLICY
FRAGRANCE HUB
At Fragrance Hub, we take pride in the quality and condition of the products we ship to our
customers. Because our products include fragrances and personal-use items, we have
established the following Return & Refund Policy to keep the process clear and fair for both
Fragrance Hub and our customers.
Please review this policy before placing an order.
ALL SALES ARE FINAL
Unless otherwise stated in this policy or required by applicable law, all purchases made
through Fragrance Hub are considered final.
We do not accept returns or refunds simply because a customer changes their mind, no longer
wants the product, or does not personally like the fragrance.
Fragrance preferences are subjective, and we cannot guarantee that a particular scent will meet
an individual’s personal preference.
ELIGIBLE RETURNS
We may accept a return when an item arrives:
● Damaged
● Defective
● Incorrect
● Significantly different from the product ordered
If you believe you received an item that qualifies for a return, please contact us within [7/14]
days of delivery.
The product should remain in the condition in which it was received. Where applicable, the
original packaging, box, seals, and other included materials should be retained.
We may request photographs or other information to help us evaluate the issue.
UNOPENED & UNUSED PRODUCTS
If Fragrance Hub chooses to accept a return of an eligible product, the item must generally be
unused, unopened, and in its original condition and packaging.
For fragrance products, this may include the original box, protective wrapping, seals, and other
packaging supplied with the product.
Once a fragrance has been opened or used, we generally cannot accept it for return unless the
product was defective, damaged, incorrect, or applicable law requires otherwise.
OPENED OR USED FRAGRANCES
For hygiene, safety, and resale reasons, opened or used fragrances are generally not
eligible for return or refund.
This includes products where:
● The box has been opened
● The seal has been removed
● The fragrance has been sprayed or used
● The product has been altered or damaged after delivery
We recommend carefully reviewing the product information before purchasing.
WRONG ITEM RECEIVED
If you receive a product that is different from what you ordered, please contact us as soon as
possible.
Please provide your order number and, where requested, photographs of the product and
packaging.
If we confirm that the incorrect item was sent, we will work with you to determine an appropriate
resolution, which may include a replacement or refund.
DAMAGED ITEMS
We carefully prepare orders before they leave our facility.
If your order arrives damaged, please contact us within [7/14] days of delivery.
To help us assess the situation, we may request photographs showing:
● The outside of the shipping package
● The shipping label
● The product
● The product packaging
● The damage
Depending on the circumstances, we may provide a replacement, refund, or another
appropriate resolution.
REFUND APPROVAL
A refund is not automatically guaranteed simply because a request has been submitted.
Each request will be reviewed according to this policy and applicable consumer-protection laws.
If your request is approved, we will confirm the applicable refund amount and processing
method.
Refunds will generally be issued to the original payment method used for the purchase.
NON-REFUNDABLE SITUATIONS
Unless required by applicable law, refunds generally will not be provided for:
● Change of mind
● No longer wanting the product
● Disliking the fragrance or scent
● Purchasing the wrong fragrance
● Opening or using a product and then requesting a return
● Damage caused after delivery by the customer
● Failure to follow product instructions
● Orders returned without prior authorization
RETURN SHIPPING
If a return is approved because Fragrance Hub sent the wrong product or the product arrived
damaged or defective, we will determine the appropriate return-shipping arrangement on a
case-by-case basis.
For any voluntary return accepted by Fragrance Hub, the customer may be responsible for the
applicable return shipping costs.
Please do not send a product back without contacting us first. Unauthorized returns may
not be accepted.
REFUND PROCESSING
Once an approved return has been received and reviewed, we will notify you regarding the
status of your refund.
Approved refunds will be processed through the original payment method whenever reasonably
possible.
Although Fragrance Hub may process a refund promptly, the time required for the funds to
appear in your account may depend on your bank, credit-card company, or payment provider.
EXCHANGES
We do not generally offer exchanges for fragrance preferences, changes of mind, or unwanted
products.
If you receive an incorrect, damaged, or defective item, please contact us so that we can
determine the appropriate solution.
ORDERS THAT CANNOT BE DELIVERED
If an order is returned to Fragrance Hub because of an incorrect address, refusal of delivery, or
another issue caused by the customer, please contact us regarding the next steps.
Additional shipping costs may apply if the order needs to be shipped again.
Any refund will be handled in accordance with this policy and applicable law.
CONSUMER RIGHTS
This policy is not intended to remove or limit any rights you may have under applicable
consumer-protection laws.
Where applicable law provides a customer with a right to a refund, replacement, repair,
cancellation, or other remedy, those rights will continue to apply regardless of the terms of this
policy.
NEED HELP WITH AN ORDER?
If you believe your order qualifies for a return, refund, replacement, or other resolution, please
contact us before sending anything back.
FRAGRANCE HUB
Please include your order number and a description of the issue so we can assist you
efficiently.
OUR POLICY AT A GLANCE
Change of mind?
Generally no refund.
Don’t like the scent?
Generally no refund.
Opened or used the fragrance?
Generally not eligible for return.
Received the wrong product?
Contact us and we’ll make it right if confirmed.
Product arrived damaged or defective?
Contact us promptly so we can review the situation.
Something required by consumer law?
Your applicable legal rights still apply.
FRAGRANCE HUB
Quality fragrances. Simple shopping