Terms & Conditions

FRAGRANCE HUB
Last Updated: September 4, 2026
Welcome to Fragrance Hub. These Terms & Conditions establish the terms that apply when
you access our website, browse our products, or place an order with us.
By using our website or purchasing a product through Fragrance Hub, you agree to these Terms
& Conditions. If you do not agree with these terms, please do not use our website or place an
order.

ABOUT FRAGRANCE HUB
Fragrance Hub is an online retailer offering fragrances and related products for purchase
through our website.
We aim to provide accurate product information, pricing, availability, and order information.
However, certain information may occasionally contain errors or may change without notice.

PRODUCTS & PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, sizes, packaging
information, and other product details displayed on our website are accurate.
However, the appearance of a product or packaging may vary slightly from photographs
displayed on the website due to differences in lighting, photography, displays, manufacturer
packaging, or product updates.
We reserve the right to correct errors, update product information, or make changes to products
offered on our website at any time.

PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.

Adding an item to your cart does not necessarily guarantee that the item will remain available
until checkout is completed.
If a product becomes unavailable after an order has been placed, we will contact you and,
where applicable, provide an appropriate resolution, which may include a refund for the
unavailable item.

PRICING & PAYMENT
All prices displayed on our website are listed in [CAD / YOUR CURRENCY], unless otherwise
stated.
Prices may change at any time without prior notice.
Applicable taxes, shipping charges, and other costs will be displayed during checkout where
applicable.
Payment must be successfully authorized before an order can be processed.
Payments may be processed through Wix and/or third-party payment providers available
through our website. By submitting payment information, you authorize the applicable payment
provider to process the transaction associated with your order.

ORDERS
When you place an order through our website, you are submitting a request to purchase the
selected products.
After placing an order, you may receive an order confirmation by email. An order confirmation
confirms that we have received your order; it does not necessarily guarantee that the order
cannot later be cancelled due to circumstances such as product availability, payment issues,
pricing errors, or suspected fraudulent activity.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary.
If we cancel an order after payment has been received, the applicable amount will be refunded.

CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an
order.
This includes your:
● Name
● Email address
● Billing information
● Shipping address
● Contact information
Fragrance Hub is not responsible for delays, failed deliveries, or additional costs caused by
incorrect or incomplete information provided by the customer.

SHIPPING & DELIVERY
Orders are shipped according to the shipping options available at checkout.
Delivery dates and timeframes provided by Fragrance Hub or a shipping carrier are estimates
and are not guaranteed unless specifically stated otherwise.
Once an order has been transferred to the shipping carrier, certain aspects of the delivery
process are outside our direct control.
For additional information regarding processing times, shipping methods, delivery, delays, and
other shipping matters, please refer to our Shipping Policy.

RETURNS & REFUNDS
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Before returning a product, customers should review the requirements and conditions outlined in
that policy.
We reserve the right to refuse a return or refund when the applicable requirements have not
been met, subject to applicable consumer protection laws.
Nothing in these Terms & Conditions is intended to limit any rights that you may have under
applicable law.

FRAGRANCE PRODUCTS
Fragrance Hub sells products intended for their stated purpose and in accordance with the
manufacturer’s instructions.
Customers should review product packaging and manufacturer instructions before using a
fragrance.
Fragrance Hub is not responsible for reactions, misuse, improper storage, or use of a product
contrary to its intended purpose or manufacturer’s instructions.
If you have concerns about a product or its ingredients, we recommend reviewing the
manufacturer’s information before purchasing or using the product.

INTELLECTUAL PROPERTY
All content appearing on the Fragrance Hub website, including but not limited to:
● Logos
● Brand names
● Website design
● Written content
● Product descriptions
● Graphics
● Photographs
● Images
● Other original materials
may be owned by Fragrance Hub, its licensors, or the applicable third-party rights holder.
You may not reproduce, copy, modify, distribute, publish, or commercially use our original
website content without permission, except where permitted by law.
Third-party trademarks and brand names remain the property of their respective owners.

WEBSITE USE
You agree to use the Fragrance Hub website for lawful purposes only.
You may not use our website to:

● Engage in fraudulent activity
● Attempt to gain unauthorized access to our systems
● Interfere with website operation
● Submit false or misleading information
● Use the website for unlawful purposes
● Introduce malicious software or harmful code
We reserve the right to restrict or terminate access to our website when reasonably necessary
to protect our business, customers, website, or other users.

THIRD-PARTY SERVICES
Our website may rely on third-party services, including website hosting, payment processing,
shipping services, analytics, security tools, and other technology.
These services may have their own terms and policies.
Fragrance Hub is not responsible for the independent operation, availability, or policies of
third-party services that are outside our control.

WEBSITE AVAILABILITY
We work to keep the Fragrance Hub website available and functioning properly. However, we do
not guarantee that the website will always be available, uninterrupted, error-free, or free from
technical issues.
Temporary interruptions may occur because of maintenance, technical problems, security
issues, service-provider interruptions, or circumstances beyond our reasonable control.

LIMITATION OF LIABILITY
To the extent permitted by applicable law, Fragrance Hub will not be responsible for losses
resulting from circumstances that are outside our reasonable control, including certain shipping
delays, carrier interruptions, website outages, technical failures, or third-party service
interruptions.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that
cannot legally be excluded or limited under applicable law.

CHANGES TO THESE TERMS
Fragrance Hub may update these Terms & Conditions from time to time as our business,
website, products, or practices change.
Updated terms will be posted on this page, together with a revised Last Updated date.
Your continued use of our website after updated terms have been posted may constitute
acceptance of the revised Terms & Conditions to the extent permitted by applicable law.

GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of Ontario, Canada, unless
applicable law requires otherwise.
Any disputes will be handled in accordance with applicable Canadian and Ontario laws and the
rights available to consumers under those laws.

CONTACT FRAGRANCE HUB
Questions about these Terms & Conditions?
We’d be happy to help.
Fragrance Hub
Please include your order number when contacting us about an existing purchase.

IMPORTANT LEGAL NOTICE
The information contained in this Terms & Conditions page is provided for general informational
purposes and is not intended to constitute legal advice.

These Terms & Conditions are designed as a general starting point for an online fragrance store
and should be reviewed to ensure they accurately reflect Fragrance Hub’s actual business
practices and comply with the laws applicable to your business and customers