Shipping Policy
SHIPPING POLICY
FRAGRANCE HUB
Last Updated: September 4, 2026
At Fragrance Hub, we want your order to arrive safely, securely, and within the timeframe you
expect. This Shipping Policy explains how orders are processed and shipped, the timeframes
you can expect, and what happens in the event of delays, delivery issues, or circumstances
outside of our control.
By placing an order through our website, you acknowledge and agree to the shipping terms
outlined below.
ORDER PROCESSING
Orders are processed after your payment has been successfully received and your order has
been confirmed.
We generally aim to process and prepare orders within [1–5 business days].
Orders are normally processed during our regular business days. Orders placed on weekends
or holidays may begin processing on the next business day.
During periods of increased demand, product launches, promotions, holidays, or other
circumstances that result in unusually high order volumes, processing may take longer than
usual.
If there is a significant delay in processing your order, we will make reasonable efforts to provide
you with an update.
SHIPPING METHODS & DELIVERY TIMES
Once your order has been processed, it will be handed over to the applicable shipping carrier
for delivery.
Available shipping options and their associated costs will be displayed at checkout when
applicable.
Estimated delivery timeframes are:
Shipping Method Estimated Delivery
Standard Shipping [5–15business days]
Expedited Shipping [3–9 business days]
Delivery estimates begin once your order has been shipped, not when the order is placed.
Please keep in mind that delivery estimates are provided by the shipping carrier and are not
guaranteed delivery dates.
SHIPPING COSTS
Shipping charges, when applicable, are calculated and displayed during checkout before you
complete your purchase.
The total shipping cost may depend on factors such as the destination, shipping method,
package size, weight, and the services available for your order.
Any applicable shipping charges will be presented to you before payment is completed.
TRACKING YOUR ORDER
When tracking information is available, it may be provided to you through your order
confirmation, shipping notification, or other applicable communication.
Once a package has been transferred to the shipping carrier, tracking updates are controlled by
the carrier.
Please allow some time for tracking information to become active after your package has been
shipped.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when
placing an order.
Please carefully review your shipping information before completing your purchase.
Fragrance Hub is not responsible for delays, failed deliveries, or additional shipping costs
resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you realize that you entered an incorrect address, please contact us as soon as possible.
While we will make reasonable efforts to assist, we cannot guarantee that an address can be
changed after an order has been processed or shipped.
DELAYS & SHIPPING INTERRUPTIONS
Although we work to have orders shipped promptly, delivery times may occasionally be affected
by circumstances outside of our control.
These circumstances may include:
● Severe weather
● Transportation interruptions
● Carrier delays
● Postal service disruptions
● Holidays and peak shipping periods
● Customs processing
● Incorrect or incomplete delivery information
● Operational disruptions
● Other unforeseen circumstances
A carrier delay does not necessarily mean that your package is lost.
If your tracking information indicates that your package is delayed, we recommend allowing the
carrier additional time to complete delivery.
LOST, STOLEN, OR MISSING PACKAGES
If your tracking information shows that a package has been delivered but you cannot locate it,
please first check around your delivery location and with other members of your household or
building.
You may also wish to contact the shipping carrier directly to request additional delivery
information.
If you believe your package has been lost or delivered incorrectly, please contact Fragrance
Hub and provide your order information so that we can determine what assistance may be
available.
Fragrance Hub cannot guarantee replacement or reimbursement for packages confirmed by the
carrier as delivered.
DAMAGED PACKAGES
We take care when preparing fragrance orders for shipment.
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs of:
● The shipping package
● The shipping label
● The damaged product
● Any visible damage to the packaging
This information may be necessary to assess the situation and, where applicable, assist with a
carrier claim or other resolution.
INTERNATIONAL SHIPPING
internationally:
Fragrance Hub currently ships to [Canada only / your applicable region]. We do not currently
offer international shipping. We may expand our shipping destinations in the future and will
update this policy accordingly.
FRAGRANCE & SHIPPING CONSIDERATIONS
Because our products include fragrances and colognes, certain shipping services, destinations,
or transportation methods may have specific requirements or restrictions.
If a shipping carrier or applicable regulation prevents us from shipping an order through the
originally selected method, we may need to use an alternative shipping method or contact the
customer regarding available options.
If an order cannot reasonably be shipped to the provided destination, Fragrance Hub reserves
the right to cancel the affected order and issue an applicable refund.
ORDER CANCELLATIONS BEFORE SHIPPING
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests received before an
order has been processed or shipped.
Once an order has entered processing or has been handed to the shipping carrier, cancellation
may no longer be possible. In such circumstances, the applicable return or refund policy may
apply.
UNDELIVERABLE ORDERS
If an order is returned to Fragrance Hub because it could not be delivered, was refused, or
contained an incorrect or incomplete address, we will contact the customer when reasonably
possible.
Additional shipping charges may apply if the customer requests that the package be shipped
again.
Any refund for an undeliverable order will be handled in accordance with our applicable Return
& Refund Policy.
SEPARATE SHIPPING & DELIVERY ESTIMATES
Any delivery timeframe displayed on our website or provided during checkout is an estimate
rather than a guarantee, unless expressly stated otherwise.
Once a package has been accepted by the shipping carrier, certain aspects of the delivery
process are outside Fragrance Hub’s direct control.
We will nevertheless make reasonable efforts to assist customers when shipping problems
arise.
QUESTIONS ABOUT YOUR ORDER?
If you have questions about your order, shipping status, delivery, or any other shipping-related
matter, please contact us.
FRAGRANCE HUB
Email: [33alignment33@gmail.com]
Website: [fragrancehub.com]
When contacting us about an existing order, please include your order number whenever
possible so we can assist you more efficiently.
FRAGRANCE HUB
Quality fragrances. Simple shopping